One of my users was having trouble getting their VPN to work from home; however, I was able to test the connection from the user's computer using my credentials, token, and an external Internet connection just fine.  Okay, so it's been narrowed down to the user's token or the user.  I then tested the connection using the user's VPN token and again had no issue.  Now it was time to test the user!

Another technician called me one morning because one of our users was in a tizzy.  The problem?  Every time she clicked her Start button, the menu appeared and disappeared almost immedeatly.  The technician that called me was working remote and couldn't determine what the problem was, but the user made it clear that she needed it fixed right away.

When I arrived at the deskside of the user in distress, I found her desk to be full of clutter.  There were stacks of paper everywhere!  Stacks of paper under the mouse, on the desktop itself, here... there... everywhere... including ON THE KEYBOARD!  Yes, there you have it!  There was a stack of paper on the left side of the keyboard practically balancing on the ESC key.  I removed the stack of papers and the problem was solved!