CompanyX upgrades all its printers to lasers. The printers report to the manufacturer, automatically ordering supplies when they run low. An e-mail is sent when the devices report a toner cartridge running low, then the tech takes a replacement to the printer and leaves it for the users to replace.

This way, if the tech is unable to be there when the toner runs out, users can change it out themselves. This works well for all of the printers, even in the administrative area where users are not very technical.

But one area seems to have a problem: the engineering department.

1996 "Reading, Pa., county controller J***** K****** complained at a commissioners' meeting in January about having to type letters and do other business on a typewriter because her computer was old and no one had been able to get it to work for two years. 'If we had a computer', she said, 'letters would go out faster'.